FAQ
These are some of the most common questions and answers about MCW. If you couldn't find your question in the list below, please contact our Customer Support.
How To Reset Password on My Account?
by Grace MCW | 82024 | My Account
How to Download MCW App?
by Grace MCW | 82024 | MCW App
Why certain games is not calculated on my total turnover?
What happens if I disconnect from a game?
by Grace MCW | 12023 | Lottery
How do I use live chat?
by Grace MCW | 12023 | Customer Care
How To Unlock Your Account
by Grace MCW | 102022 | My Account
FAQs
by Grace MCW | 102021 | MCW App
How to Set-up Biometics Log In
by Grace MCW | 102021 | MCW App
What happens if I fail to complete my deposit transaction within 48 hours?
by Grace MCW | 102021 | Deposit
Can I make a withdrawal to a bank registered under a different name?
by Grace MCW | 102021 | Withdrawal
What should I do if I have failed to log in to my account?
by Grace MCW | 92021 | My Account
What should I do if I have failed to verify my phone number and emails?
by Grace MCW | 92021 | My Account
Can I get a refund if I make a wrong bet?
by mcwcricketGuide_admin | 82021 | Casino
What happens if I disconnect from a game?
by mcwcricketGuide_admin | 82021 | Slots
What should I do in case of an error or dispute?
by mcwcricketGuide_admin | 82021 | Casino
What is a Number Game?
by mcwcricketGuide_admin | 82021 | Lottery
What is a Parlay 5?
by mcwcricketGuide_admin | 82021 | Lottery
What is a Happy 5?
by mcwcricketGuide_admin | 82021 | Lottery
What lottery games does MCW provide?
by mcwcricketGuide_admin | 82021 | Lottery
Ludobet
by mcwcricketGuide_admin | 82021 | Table
BPoker
by mcwcricketGuide_admin | 82021 | Table
JILI
by mcwcricketGuide_admin | 82021 | Table
KM (Kingmaker) Kingmaker’s special features
by mcwcricketGuide_admin | 82021 | Table
What is the wagering requirement?
by mcwcricketGuide_admin | 82021 | Slots
What does Payline mean?
by mcwcricketGuide_admin | 82021 | Slots